Brandon-tailored content and response generation

Example

If a guest mentions multiple issues in a review, such as cleanliness and staff behavior, Brandon breaks down each complaint to address them individually.

Scenario

A guest leaves a review mentioning that their room was not properly cleaned and that a staff member was unhelpful. Brandon would identify both issues, craft a response that acknowledges the cleanliness concern, and address the staff behavior, while ensuring the response remains balanced and professional.

Example

Brandon curates responses that match the tone and language used by the guest, ensuring that the reply feels personalized and relevant.

Scenario

A guest who wrote their review in a formal tone receives a response that is equally formal and professional, while a guest who wrote in a casual tone gets a friendly, conversational reply.

Example

Brandon highlights recent positive reviews to balance out the negative feedback in a complaint, reminding potential guests of the property’s strengths.

Scenario

In a situation where a guest complains about the breakfast service, Brandon might reference recent positive reviews about the comfort of the rooms or the quality of the amenities, subtly reinforcing the overall quality of the accommodation.