JWカスタマーサポート-AI-powered customer support tool.
AI-driven customer support tailored for recruitment.
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Introduction to JWカスタマーサポート
JWカスタマーサポート is the dedicated customer support service for JobWave, focused on handling inquiries related to job postings, post-contract support, and ensuring customer satisfaction. It plays a pivotal role in bridging the gap between JobWave's sales and customer care teams by efficiently managing customer issues, clarifications, and the overall satisfaction of clients. The service is designed to reduce the operational burden on sales teams and enhance service quality by providing structured support to clients. Examples include following up on payment inquiries, handling post-contract service transitions, and managing ad performance issues. For instance, after a sales contract is finalized, the client transitions to JWカスタマーサポート for ongoing assistance, such as ad modifications or performance checks【21†source】【26†source】.
Main Functions of JWカスタマーサポート
Post-Contract Customer Support
ExampleOnce the sales team has finalized a contract, JWカスタマーサポート takes over. They ensure clients can request ad modifications, ask questions about their campaigns, and receive reports. For example, if a client needs to update their job posting content, JWカスタマーサポート assists in relaying the modification request to the necessary team.
ScenarioA client contacts JWカスタマーサポート after noticing a decrease in response rates. They ask for advice on improving their job post, which leads to content updates and adjusting the ad strategy.
Payment and Billing Inquiries
ExampleJWカスタマーサポート handles payment follow-ups, ensuring that clients are aware of due dates and confirming payments. They contact clients seven days prior to the payment due date as a reminder【25†source】.
ScenarioA client receives a call from JWカスタマーサポート reminding them about an upcoming payment deadline. The support team also resends the invoice if the client hasn't received it.
Handling Performance Reports
ExampleJWカスタマーサポート provides performance reports to clients post-publication. These reports contain data about the job ad’s engagement and overall performance.
ScenarioA client requests data on how their job listing is performing. JWカスタマーサポート provides a detailed report, including application numbers and engagement rates.
Ideal Users of JWカスタマーサポート
Companies Posting Job Listings
JWカスタマーサポート is designed for companies utilizing JobWave's platform to post job listings. These companies benefit from ongoing support throughout the entire lifecycle of their ad campaigns, from content adjustments to application tracking and customer inquiries. This service ensures companies can focus on their core business while the support team handles ad-related issues.
Clients Seeking Post-Contract Assistance
After signing a contract, clients who need assistance managing their ad performance, payment issues, or modification requests can heavily rely on JWカスタマーサポート. Clients benefit from the support team's role in seamlessly managing follow-ups, ensuring payments, and providing necessary reports, making it especially ideal for companies looking for post-sale continuity and support【31†source】【32†source】.
How to Use JWカスタマーサポート
Step 1
Visit aichatonline.org for a free trial without login, no need for ChatGPT Plus.
Step 2
Start by inputting your customer support query, ensuring it's clear and detailed to get the best results.
Step 3
Use the customer portal or provided contact methods for ongoing support requests, such as email or LINE.
Step 4
For detailed reports, wait for 30 days post-publication to receive performance metrics.
Step 5
If necessary, submit a ticket for revision or more advanced support requests through designated email channels.
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- Technical Assistance
- Report Review
- Job Support
- Post-Publication Edits
- Customer Queries
Common Q&A about JWカスタマーサポート
What kind of customer support can I expect?
We handle all inquiries after the sales team transfers the responsibility. Use email or LINE for communication.
Can I make changes to my job posting?
Yes, unlimited post-publication edits can be requested via email or LINE to refine your job listings.
When will I receive performance reports?
Reports are generated 30 days after your job posting goes live, as we need time to collect enough data.
What is the best way to reach customer support?
You can contact us via email, LINE, or the designated support number during business hours (10:00 AM - 7:00 PM).
Is there any way to enhance my job listing's visibility?
We recommend revisiting your job ad copy and increasing compensation to make your post more appealing.