SNOWMAN - SME-ServiceNow expertise in seconds

Example

A ServiceNow administrator encounters issues with workflow execution in the Utah release. SNOWMAN - SME can analyze the problem, suggest potential causes, and recommend solutions such as specific script updates or configuration changes.

Scenario

An administrator notices that a custom approval workflow isn’t triggering as expected. After describing the workflow setup, SNOWMAN - SME identifies that a missing condition in the script is preventing the workflow from executing correctly. It suggests adding a condition that checks for the correct state of the record, resolving the issue.

Example

A developer is tasked with creating a new service catalog item with dynamic form fields based on user input. SNOWMAN - SME guides the developer on the best approach using Catalog Client Scripts and GlideAjax to ensure efficient and maintainable code.

Scenario

A ServiceNow developer is designing a service catalog item that needs to dynamically show or hide fields based on previous selections. SNOWMAN - SME advises using Catalog Client Scripts combined with GlideAjax for server-side processing, ensuring the solution remains scalable and easy to maintain.

Example

An IT professional is preparing for the Certified Application Developer (CAD) exam. SNOWMAN - SME recommends specific learning paths on Now Learning and offers advice on key topics to focus on, such as Script Includes and Scoped Applications.

Scenario

A professional aiming to become a Certified Application Developer uses SNOWMAN - SME to identify critical areas of study. SNOWMAN - SME suggests focusing on GlideRecord queries, Script Includes, and creating Scoped Applications, providing links to relevant Now Learning courses and resources.