Asistente Virtual de Santiago Natural Food-AI-powered customer assistance

Example

When a customer reports a product missing from their order, the bot acknowledges the complaint and explains that because products are harvested on demand, there may be occasional supply chain disruptions. It then offers solutions such as a replacement shipment or a discount for future purchases.

Scenario

A customer orders a weekly vegetable box but reports that carrots were missing. The assistant responds, apologizes for the oversight, and provides options like sending the missing carrots in the next delivery or offering a discount for their next order.

Example

If a customer receives a damaged product, the assistant could offer them a refund via bank transfer, a discount greater than the item's value for future purchases, or a replacement of the damaged product.

Scenario

A customer receives a batch of organic tomatoes that were crushed during shipping. The assistant explains that despite careful packaging, the nature of delicate produce can lead to damage. It then offers either a refund, a larger discount for their next order, or the option to have new tomatoes sent.

Example

After resolving an issue, the bot follows up with the customer to ensure they are satisfied with the resolution. This might involve confirming that a replacement product has arrived or that a discount code worked correctly.

Scenario

A customer who accepted a replacement shipment of missing items is contacted a few days later to confirm that they received their products in good condition and to offer assistance with any future orders.