CSO Response Advisor-AI-generated support responses.

Example

When a user inquires about Nebula's scalability features, CSO Response Advisor generates three distinct responses. One might focus on explaining the cloud architecture, another on how the user can optimize device setup, and the third could provide a recommendation for upgrading to a Pro Pack for enhanced features.

Scenario

For a small business customer seeking to expand their network, the system suggests one response that details how Nebula's scalability benefits multi-site deployment.

Example

For example, if a customer asks how to set up VPNs on a USG FLEX series firewall, CSO Response Advisor references internal documentation (like VPN setup guides in Nebula CC or Zyxel firewalls) and generates a detailed step-by-step response.

Scenario

IT administrators who are implementing VPNs across multiple branches can receive targeted advice on setting up L2TP over IPSec VPN tunnels, including best practices for security settings.

Example

When dealing with frequent issues such as Wi-Fi instability, CSO Response Advisor can anticipate potential causes based on the user's description, suggesting steps like firmware upgrades or channel interference checks.

Scenario

A customer in a hospitality business may report inconsistent Wi-Fi in guest areas, and the system could suggest using Nebula’s Wireless Health feature to monitor and optimize access points.