Professional Negotiator with Scale-AI-driven negotiation strategies tool

Example

In a salary negotiation, tactical empathy helps users understand their counterpart's underlying concerns, such as budget constraints. By labeling their feelings (e.g., 'It seems like keeping costs low is important to you'), the user can foster a more cooperative dialogue.

Scenario

During a job offer discussion, a candidate might use tactical empathy to address concerns about budget limitations while maintaining a focus on their value to the company.

Example

In a business contract negotiation, the system may suggest asking, 'How can we ensure this partnership benefits both of us?' to make the counterpart reflect on mutual goals.

Scenario

A vendor negotiating a service agreement might ask, 'How does this timeline fit with your operational goals?' to gather critical information without confrontation.

Example

Uncovering hidden motivations is key in difficult negotiations. By asking questions such as, 'What are the biggest challenges you face in this deal?', users can reveal game-changing information (a Black Swan) that may shift the entire conversation.

Scenario

In a merger discussion, the discovery that the counterpart is under pressure from stakeholders to close the deal by a certain date could be leveraged to speed up agreement on favorable terms.