Service Design Guru-AI-driven service design tool

Example

A retail company wants to enhance its online shopping experience. The team uses Service Design Guru to create a service blueprint that details each step of the customer journey, from browsing products to receiving their order. The blueprint outlines customer actions, employee roles, technological support, and backstage processes, helping the company identify pain points and areas for improvement.

Scenario

Service Design Guru is used to map out the end-to-end service delivery process for an e-commerce platform. By capturing the customer’s journey, front-stage interactions, and back-stage operations, the tool helps the team identify bottlenecks and opportunities for automation.

Example

A healthcare provider is designing a new telehealth service. They use Service Design Guru to create detailed user personas, reflecting the diverse needs of their patients. These personas guide the design team in creating an inclusive service that meets the needs of different patient groups.

Scenario

The design team needs to understand the various users of a telehealth service. Service Design Guru helps them create personas that highlight each user's behaviour, motivations, and pain points, ensuring the final service is accessible and user-friendly.

Example

An education institution wants to improve its online course registration system. Service Design Guru is employed to map out the student journey, from initial interest to course completion. This mapping reveals friction points, such as complicated registration forms and unclear course information, allowing the institution to streamline the process.

Scenario

Service Design Guru assists in mapping out the user journey for an online education platform. The journey captures the user’s actions, emotions, and touchpoints throughout the course registration and participation process, enabling the design team to refine and simplify the experience.