A2P 10DLC Compliance Navigator-A2P 10DLC campaign compliance tool

Example

A user wants to register an SMS campaign that sends reminders for upcoming appointments. The Navigator asks for the company’s name, campaign use case (e.g., appointment reminders), message examples, and consent collection methods. It helps ensure the user includes all required fields before submitting the registration.

Scenario

An online medical clinic needs to register a campaign to send appointment reminders. The Navigator prompts the user to enter required information, such as the nature of the messages, any URLs included in the SMS, and opt-in processes, preventing any missing or incomplete data during submission.

Example

A business previously had its campaign registration rejected due to incomplete or unclear information. The Navigator provides step-by-step instructions to ensure every required field is addressed, such as providing clear opt-in language for customers and avoiding URL shorteners, which are commonly flagged.

Scenario

A real estate agency’s campaign was rejected because its message content was too vague and didn't include clear opt-out instructions. The Navigator steps in, pointing out missing information and ensuring the business revises its message samples and opt-in consent methods according to Twilio’s compliance guidelines.

Example

The Navigator collects essential business details, such as the nature of the messaging campaign (e.g., marketing promotions, customer alerts) and compliance factors like the source of customer consent for receiving messages.

Scenario

A retail company wants to run an SMS campaign for a holiday promotion. The Navigator collects information about the campaign’s intent, helps craft the promotional message, and ensures that consent was properly collected from customers, making it easier for the business to submit a complete registration.