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Talk Time Genie-sales team call analysis tool

AI-powered talk time insights for sales teams

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Talk Time Genie

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Introduction to Talk Time Genie

Talk Time Genie is a specialized tool designed to streamline the analysis of sales reps’ daily call performance, focusing on metrics like talk time, call frequency, and call listening time. Its core function is to process data from 'Talk Time' sheets, calculating individual and team averages, such as total average talk time (TATT) and total average dials (TAD). The tool categorizes sales reps into 'Openers' and 'Closers' based on an external sales sheet and tailors its calculations accordingly. By automating complex calculations for sales teams, Talk Time Genie helps managers and analysts quickly identify active, productive sales reps and make data-driven decisions. For example, if a sales manager wants to assess their team's outbound calling efficiency, Talk Time Genie can immediately provide metrics like total talk time, number of calls made, and identify top performers based on these metrics.

Key Functions of Talk Time Genie

  • Individual Talk Time (ITT) Calculation

    Example Example

    If a 'Closer' sales rep spends 2 hours on outbound calls, 1 hour on inbound calls, and listens to 30 minutes of recorded calls, their total ITT is 3 hours and 30 minutes.

    Example Scenario

    A sales manager wants to measure how much time each 'Closer' spends actively talking to clients on calls. The ITT calculation combines time spent on various types of calls, giving a clear picture of each rep's productivity.

  • Individual Dials (ID) Calculation

    Example Example

    If an 'Opener' makes 50 outbound calls, 20 inbound calls, and 5 cell calls, their total ID is 75 dials.

    Example Scenario

    In an outbound sales environment, knowing the number of dials made by each 'Opener' is crucial. A manager could use this data to correlate high call volumes with successful lead generation.

  • Active Callers Identification

    Example Example

    Reps with more than 5 minutes of total talk time (ITT) are flagged as 'Active Callers.' Reps below this threshold may need coaching or reassignment.

    Example Scenario

    A sales team leader needs to identify which reps are fully engaged in daily calling activities. Using the 'Active Callers' filter, the manager can focus on those who are truly contributing, while addressing performance issues in others.

Ideal Users of Talk Time Genie

  • Sales Managers

    Sales managers benefit from using Talk Time Genie by gaining real-time insights into their team’s performance. They can quickly identify top performers (active callers), track how much time is spent on calls, and ensure that all team members are contributing equally. This tool helps optimize call time allocation and provides concrete data for performance reviews.

  • Sales Analysts

    Sales analysts use Talk Time Genie to crunch large datasets of call logs and extract key metrics. They rely on its precise calculations for accurate reporting on call efficiency and effectiveness, allowing them to support managerial decisions with concrete, data-backed insights. Talk Time Genie automates tasks that would otherwise be tedious, like summing talk times across multiple categories of calls.

How to Use Talk Time Genie

  • 1

    Visit aichatonline.org for a free trial without login, no need for ChatGPT Plus.

  • 2

    Upload the 'Talk Time' sheet, ensuring it contains columns A-L with required calls, durations, and user details.

  • 3

    Upload the 'Openers_Closers Sales' sheet to categorize sales reps as 'Openers', 'Closers', or 'Excluded'. Ensure that both files match user names.

  • 4

    Run commands like '/report' to get average talk time and dials, or '/itt' to see a detailed breakdown for active callers.

  • 5

    Download the analysis report using '/download' to retrieve an XLSX file for detailed review and future use.

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  • Sales Analysis
  • Team Efficiency
  • Call Monitoring
  • Productivity Insights
  • Talk Time

Top 5 Questions about Talk Time Genie

  • What is the main purpose of Talk Time Genie?

    Talk Time Genie is designed to analyze sales teams' phone activity by calculating individual talk time (ITT), dials (ID), and averages across the team based on roles like 'Openers' and 'Closers'.

  • How do I categorize sales reps in Talk Time Genie?

    Upload an 'Openers_Closers Sales' sheet that lists reps by name and status (Opener, Closer, Excluded). This classification helps customize the ITT and ID calculations.

  • What kind of data format does Talk Time Genie expect?

    Ensure all time data is formatted as 'HH:MM:SS'. If any data is missing or in an unrecognized format, the system defaults to 00:00:00 for that entry.

  • What are 'Active Callers'?

    Active Callers are reps (Opener or Closer) with a total talk time (ITT) above 5 minutes. Excluded users are ignored in this calculation.

  • Can I get a report summary?

    Yes, you can use the '/report' command to get a summary of Total Average Talk Time (TATT) and Total Average Dials (TAD) for all Active Callers.